The Little Big Secret of Extraordinary Service: How to Turn Customers into Raving Fans

Word-of-mouth: the gold standard of marketing, yet often elusive. 

What makes customers go the extra mile and sing your praises? It's not just about good products or competitive prices. It's about that extraordinary service that leaves them feeling valued, understood, and like you genuinely care.

GET YOUR BUSINESS FOUND ON GOOGLE MAPS

Remember, the difference between ordinary and extraordinary is just that little bit "extra." Let's break it down:

My personal story: My recent quest for new running shoes perfectly illustrates this point. Sore calves had me blaming faulty footwear (definitely not old age!). At a local store, two sales assistants went above and beyond. They had me walk barefoot (suit trousers rolled up, mind you!) and engaged in a lively discussion about my needs. The result? Perfect shoes, zero calf pain, and a loyal customer ready to spread the word.

This experience highlights two key things customers crave:

Quality Core Service: The product or service has to work flawlessly. This is the baseline, not the gold medal.

Friendly, Caring Service: Feeling acknowledged, listened to, and cared for as an individual. This is the secret sauce that unlocks extraordinary.

BUY EMAIL SALES LEADS

Here are six simple steps to add that "extra touch" and turn customers into brand ambassadors:

1. Master the First Impression:

Face-to-face: Smile, make eye contact, and exude warmth.

On the phone: Greet with genuine enthusiasm and let your voice convey friendliness. It's not just what you say, but how you say it.

2. Be Authentically Warm and Friendly:

Everyone appreciates a positive vibe. It creates a welcoming atmosphere and makes interactions smoother.

3. Remember and Use Names:

A person's name is music to their ears. Using it shows you value them as an individual and fosters connection.

4. Actively Respond and Acknowledge:

Don't let comments go unheard. A simple "Yes," "I understand," or "That's interesting" shows you're engaged and listening.

5. Practice Active Listening:

Resist the urge to interrupt or formulate your response while they're speaking. Focus on their words, tone, and body language. Show genuine interest through attentiveness and nonverbal cues. On the phone, occasional verbal confirmations like "uh-huh" or "okay" keep them engaged.

6. End on a Positive Note:

Leave a lasting impression with a friendly farewell and a relevant, personal touch. "Enjoy your new shoes!" or "Wishing you happy runs!" are small gestures that make a big difference.

BUY BUSINESS DIRECTORY SALES DATA

Remember, extraordinary service isn't just about being polite. 

It's a strategic move that builds trust, loyalty, and word-of-mouth advocates. Go beyond the basics and create service that sparks customer enthusiasm and fuels your business success.

By adding that "little bit extra," you can turn satisfied customers into loyal fans, forever singing your praises and driving your business to new heights.

Business Lead Databases: A Valuable Resource for Generating Sales Marketing Lists

Leads are the lifeblood of any business. 

Without leads, you have no customers and no sales. Business leads databases are a great way to get large amounts of leads for a sales marketing list in a very short period of time.

Here are some of the benefits of using business lead databases:

• Fresh leads: Business lead databases are regularly updated, so you can be sure that your leads are up-to-date and accurate.
• Opt-in leads: The leads in business lead databases have opted in to receive communications from businesses like yours. This means that you can be confident that your outreach will be welcomed.
• Targeted prospects: Business lead databases allow you to target your leads by geographic location, industry, and other specifications. This helps you to reach the right people with your message.

How to Find a Good Business Lead Database

When choosing a business lead database, it is important to select one that is reputable and has a large number of businesses included. 

You should also make sure that the database keeps its records up to date and as accurate as possible.

How to Use Business Lead Databases Effectively

Once you have found a good business lead database, you can start using it to generate leads for your business. Use the database to pull a sales marketing list Here are a few tips:

• Segment your leads: Segment your leads by industry, geographic location, and other criteria. This will help you to target your outreach more effectively.
• Personalize your outreach: When reaching out to leads, personalize your message as much as possible. This shows that you are interested in them and their business.
• Follow up regularly: Don't just send one email or make one phone call to your leads. Follow up with them regularly to stay top-of-mind.

Conclusion

Business lead databases can be a great investment for businesses of all sizes. By using a reputable business lead database, you can get large amounts of fresh, opt-in leads that are targeted to your specific needs.

3 Hot Tips For Building Trust And Increasing Sales!

 How many times has it happened to you?  You walk through the doors of a place of busineess and here he comes - perfectly groomed with a smile planted across his face in greeting.  Within two minutes he has talked non-stop and promised you everything, including the stars if you purchase his project.  You lift and eyebrow, and think to yourself... "Yeah, right!"

The distrust between consumer and salesman is a longstanding feeling.  After all, you know they are wanting to make a buck off your purchase.  Sure, you don't mind them making a few dollars... everybody has to make a living... but heck, it would be nice if they were at least a little concerned about what your needs are too! 

Let's face it... customers aren't likely to buy from you unless they feel confident that you will deliver.  There are a few easy steps that you can take to give them the confidence they need to take the plunge.

1.  Let Previous Customers Make The Claim

The proof is in the pudding... No one can say that you deliver and make good on your promises like a satisfied customer.  It pays to use customer testimonials.  Now, we're not talking about blindly pasting testimonials everywhere... a little business sense and organization will be helpful in making the most of them.

Choose testimonials that are exact and talk about specific aspects of your business.  "Thank you so much for your hard work!" is wonderful, but "Thank you for spending 2 hours with me yesterday.  Your personal attention is greatly appreciated." says a lot more.  Yeah, the reader knows that you are willing to take whatever time it takes to help them through the purchasing process.  

Be sure to get your customer's permission to use their testimonial as part of your advertising campaign.  While you're at it, get as much personal information about them as you can.  Their occupation, city, etc., create a
more realistic appeal to their testimony.

2.  Be Specific In Your Claims

Specific claims are more believable than vague, generic brags.  Order today!  It's Fast, Easy and Cheap! Sounds much better when you say... Order Today!  Take 2 Minutes to Fill Out Our 7 Step Order Form and Save 20% on Your Purchase!  

Specific numbers don't always come out even.  In fact, readers tend to believe numbers that have decimals are more accurate than whole numbers... even if the real number is exactly a whole number!

3.  Be Realistic

Don't alienate customers with claims that sound too good to be true.  Yeah, we all know the old saying that if it sounds too good to be true, it probably is.  Unrealistic claims steal your credibility and leave the customers with a raised eyebrow.

Think of it this way... what if you do understate the benefits?  When your customer finds out the truth, he'll just be that much more satisfied!  Marketers suggest that you under promise and over deliver to create the greatest customer satisfaction.

Customers who believe in you aren't afraid to buy from you.  That means higher sales numbers and greater profit.

How To Overcome Negative Thinking In Selling

 Creative selling is an individual accomplishment.

It embraces you and the power within you to think and create.

These qualities and attributes are individual, and no one but you can develop them. 

Cut loose and free yourself from all negative thinking, from all petty restrictions and all pygmy notions and all corroded resistance. Negative thinking retards you and holds you back. 

Open up the channel to positive thinking, and let the creative power flow through.

Cast out all your doubts and uncertainties.

They are of no value. Turn the power and dominion of positive thoughts on all your doubts, worries, and dreads. Start to develop the power of creative selling, and expect nothing but results.

Rejoice and be glad that you have the ability as well as the opportunity to sell. It will be a thrilling experience to sell and serve. You will find that you feel like a new person.

You will feel like starting anew every morning. What seemed a burden and a task will became an interesting and profitable adventure.

In the attributes of latent ability and creative power the men and women who sell have undeveloped resources to make the economy of this nation hum with unlimited prosperity, spin with increasing activity, and furnish more of the good things of life to a greater number of people for many, many years to come. 

With new and better products coming into the market every day, and with new wants and new needs being uncovered almost hourly, everyone who sells or who prepares himself to sell has an unparalleled opportunity to partake of all the good things of life and share in an inexhaustible abundance. 

Opportunity is not only knocking on your door, but it is ringing the door bell, urging you to avail yourself of the greatest aggregation of untapped wealth and prosperity that this nation or any nation has ever known. The potentialities of selling are greater today than ever before. Greater, too, are the rewards of selling. So - JUST DO IT.